Billing & Financial Assistance
In accordance with our mission and values, St. Joseph Regional Medical Center is committed to caring for all people regardless of their ability to pay, with special attention to those who are poor and vulnerable. St. Joe's offers financial counseling and assistance to help address any financial concerns patients or families may have regarding their care.
Our financial aid policies reflect St. Joe's dedication to working together with our patients in a compassionate and caring manner to identify options for resolving their financial obligations.
- Complete Financial Assistance Policy
- Care Providers Covered Under Financial Assistance Policy
- Financial Assistance Application
Business Office Phone Numbers
Clinic office: 208-750-7464 (clinic questions)
Hospital office: 208-799-5333 (hospital questions)
Payments & Statement questions: 1-855-840-2350
Understanding Your Bill
St. Joe's is committed to providing you with the best medical care possible. We want to help you understand your bill and make sure any questions you have are answered.
- How much do I really owe?
After your insurance company has processed your claim, we will bill you for your part of the bill. Most insurance plans require patients to pay part of their hospital bill.
If you have questions about your insurance, please contact your insurance company. If you do not have insurance, you are responsible for your hospital bill. We give an automatic discount for patients without insurance coverage.
- What if I cannot pay?
In keeping with our mission, we are proud to provide financial assistance based on resources, income, and household size. We may be able to help you with all or part of your responsibility for hospital services. Financial assistance is available to all patients.
If you would like to pay your bill over time in smaller payments, we can help you set up a payment plan.
Please reference the Financial Assistance Application.
- Why did I receive a separate doctor, ambulance, or laboratory bill?
Many doctors, ambulance companies, and laboratories who work with St. Joe's are not St, Joe's employees. They're separate businesses with their own billing. If you have insurance questions, contact their office directly.
- Phoenix Radiology: 208.743.4393
- Pathologist Regional Laboratory: 208.746.0156
- HNI Health (Hospitalists): 866.254.3991
- Sound Physicians (Emergency Dept. Providers): 866.535.5215
- LifeFlight: 866.883.9998
- MedStream Anesthesia: 877.350.3511
- City of Lewiston (Ambulance Services): 208.743.3556
Hospital-Based Outpatient Care
“Provider-Based” or “Hospital-Based Outpatient” refers to the billing process for services rendered in a hospital outpatient clinic or location. This is the national model of practice for integrated health systems involved in patient care and St. Joseph Regional Medical Center follows these very specific billing practices as regulated by the Centers for Medicaid & Medicare Services.
This means that patient may receive two bills: One from the hospital (the technical component) and one for the practitioner’s professional services.
St. Joe's accepts the following forms of payment:
- Credit card and debit card (Visa, MasterCard, American Express or Discover)
- Personal check
- Money order
- Cash, when presented in person
Need additional help?
If you are having trouble, we are here to help! Financial counselors are available Monday through Friday from 8 a.m. to 4 p.m. for walk-in questions.
415 6th Street | Lewiston, ID 83501